Frequently Asked Questions
Q: What is the processing time range?
A: Your items will be processed and shipped within 3-5 working days of placing your order between Monday - Friday 08:30-20:30.
Q: Where are the products shipped from?
A: Our products are sourced from trusted suppliers overseas in Mainland China and are shipped from their warehouses straight to you. You can read more about our Shipping policy here.
Q: Will you send me an order confirmation?
A: You will automatically receive a confirmation email notification after you have successfully placed your order, once your order has been dispatched you will receive another email with your tracking information.
If you have not received this confirmation then please email firstname.lastname@example.org so that we can re-send it.